cb99 Frequently Asked Questions
Everything you need to know about cb99 — accounts, payments via bKash and Nagad, cricket betting, casino games, bonuses, and keeping your account safe.
Welcome to the cb99 FAQ page — your complete reference for playing, depositing, and winning on Bangladesh's trusted online gaming platform. Whether you are a new player setting up your first account or a regular looking to understand withdrawal timelines and bonus rules, the answers below cover every step clearly and honestly.
Instant bKash, Nagad, Rocket & Upay deposits with fast withdrawal processing.
BPL, IPL, T20 World Cup, and all Bangladesh Tigers matches covered.
Hundreds of slots, live tables, and crash games from top providers.
Welcome bonus, free spins, reload offers, and VIP loyalty rewards.
SSL encryption, RNG-certified games, and 21+ responsible gaming tools.
Live chat and email support available around the clock for all players.
Account & Registration
How do I create a cb99 account?
Creating a cb99 account takes under two minutes. Visit the cb99 Login page, click the registration option, enter your mobile number, choose a secure password, and confirm your details. You must be 21 or older and a resident of Bangladesh. Once submitted, your account is active immediately and you can make your first deposit right away.
What documents do I need for KYC verification on cb99?
cb99 requires a government-issued photo ID — your National ID card (NID), passport, or driving licence — plus a selfie for identity confirmation. A utility bill or bank statement may be requested to confirm your address. KYC documents are reviewed within 24 hours on business days. Completing KYC also unlocks higher withdrawal limits.
I forgot my cb99 password. How do I reset it?
On the cb99 Login page, tap 'Forgot Password' and enter the mobile number linked to your account. You will receive an OTP via SMS. Enter the code, set a new password, and you are back in. If your registered number is no longer accessible, contact cb99 support at [email protected] for manual account recovery.
Can I have more than one cb99 account?
No. cb99 strictly permits one account per person. Duplicate accounts violate our Terms & Conditions and will result in suspension of all related accounts and forfeiture of any balances. If you accidentally created a duplicate, contact support immediately to merge or close the extra account before your next deposit.
How do I close my cb99 account permanently?
To permanently close your cb99 account, email [email protected] with your registered mobile number and a clear request for account closure. Before the account is deactivated, any remaining balance will be processed for withdrawal to your registered bKash or Nagad number. Account closure requests are typically handled within 2 business days.
Deposits & Withdrawals
How long does a bKash deposit take on cb99?
bKash deposits on cb99 are credited instantly in almost all cases. Once you send money to the cb99 bKash merchant number and submit the transaction ID in your account dashboard, the balance appears within seconds. If a deposit has not arrived after 10 minutes, contact live chat with your bKash transaction ID for immediate assistance.
What is the minimum deposit amount on cb99?
The minimum deposit on cb99 is ৳200 via bKash, Nagad, Rocket, or Upay. Bank transfer deposits (Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank) have a minimum of ৳500. There is no maximum deposit limit for verified accounts, though individual payment providers may enforce their own daily transaction caps.
What is the minimum withdrawal amount on cb99?
The minimum withdrawal on cb99 is ৳500. Withdrawals are processed to your registered bKash, Nagad, Rocket, or bank account. Standard processing time is 1-4 hours; during peak periods it can extend to 24 hours. Your account must be KYC-verified before any withdrawal is approved, and active bonus wagering requirements must be cleared first.
Are there any fees for deposits or withdrawals on cb99?
cb99 does not charge any processing fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their standard transfer fees on their end. To avoid unexpected deductions, check your provider's current fee schedule before initiating a transaction.
Can I withdraw to a different bKash number than the one I used to deposit?
No. cb99's anti-fraud policy requires that withdrawals are returned to the same payment method used for your deposit. If you deposited via bKash number 017XXXXXXXX, your withdrawal must go back to that same number. To update your registered payment details, complete KYC verification and contact support with proof of the new account ownership.
Games & Gameplay
Can I bet on BPL and Bangladesh Tigers matches on cb99?
Yes. cb99 covers all major cricket events including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test series, and every Bangladesh Tigers international match. Markets include match winner, top batsman, total runs, first wicket, and live in-play betting. Odds are updated in real time throughout the match.
Are the slot games on cb99 fair and certified?
All slot games on cb99 use certified RNG (Random Number Generator) engines provided by licensed studios including Pragmatic Play, NetEnt, and Microgaming. RTP percentages are published in each game's information panel. These studios undergo independent third-party audits, so every spin outcome is genuinely random and cannot be influenced by the platform.
Can I play cb99 games on my Android or iPhone?
Yes. cb99 is fully optimised for mobile browsers on both Android and iPhone — no app download is required. Open cb99 in Chrome (Android) or Safari (iPhone), log in, and all games including live casino, cricket betting, slots, and crash games load and play smoothly on a 4G or Wi-Fi connection.
What live casino games are available on cb99?
cb99's live casino section is powered by Evolution Gaming and Ezugi and includes live Baccarat, Roulette, Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show titles like Crazy Time and Mega Ball. Tables run 24/7 with professional dealers and real-time streaming. Stakes range from ৳50 entry-level tables to high-roller VIP rooms.
Is there a minimum bet amount for sports betting on cb99?
The minimum stake per sports bet on cb99 is ৳50. This applies to all cricket markets including BPL, IPL, and international matches, as well as football, kabaddi, and other available sports. Maximum stake limits vary by market and event — higher-profile matches typically carry larger maximum bet amounts.
Bonuses & Promotions
What welcome bonus does cb99 offer to new players?
cb99 offers a welcome bonus on your first deposit. The specific percentage and maximum bonus amount are displayed on the current promotions page in your account. All new players aged 21 and above who complete registration and make a qualifying first deposit are eligible. The bonus is credited to your account within minutes of the deposit clearing.
What are the wagering requirements on the cb99 welcome bonus?
cb99 welcome bonus wagering requirements specify how many times the bonus amount must be bet before it can be withdrawn as real cash. The exact rollover multiplier is stated in the bonus terms at the time of claiming. Sports bets and slot play both typically contribute toward meeting the wagering requirement, but live casino games may contribute at a reduced rate.
Do cb99 free spins expire if I do not use them?
Yes. Free spins credited to your cb99 account have an expiry date, which is shown in the Bonuses section of your account dashboard. Typically, free spins expire 7 days from the date of issue if unused. Any winnings from free spins are credited as bonus funds and are also subject to wagering requirements before withdrawal.
Does cb99 have a loyalty or VIP programme?
Yes. cb99 rewards regular players through a tiered VIP loyalty programme. As you accumulate wagering points from sports betting and casino play, you progress through Bronze, Silver, Gold, and Platinum levels. Each level unlocks enhanced benefits including higher withdrawal limits, personalised bonus offers, priority support, and cashback on losses.
Safety & Responsible Gaming
Is cb99 safe and legal for players in Bangladesh?
cb99 is a safe and reliable online gaming platform that uses industry-standard SSL encryption to protect all player data and financial transactions. The platform operates with fair play certification and independent RNG audits for all casino games. Players are advised to review their local regulations regarding online gaming and to play responsibly at all times.
What is the minimum age to play on cb99?
The minimum age to register and play on cb99 is 21 years. This applies to all players regardless of the game type — sports betting, casino, slots, or crash games. cb99 takes age verification seriously and reserves the right to request official ID documents at any time. Any account found to belong to a minor will be immediately closed and all funds returned.
Can I set deposit or betting limits on my cb99 account?
Yes. cb99 provides responsible gaming tools including daily, weekly, and monthly deposit limits that you can set from your account settings. You can also set session time reminders to keep track of how long you have been playing. Lowering a limit takes effect immediately; raising a limit may have a 24-hour cooling-off period to protect your interests.
What should I do if I think I have a gambling problem?
If gambling is affecting your finances, relationships, or wellbeing, cb99 strongly encourages you to use the self-exclusion tool available in your account settings. Self-exclusion blocks access to your account for a period you choose.You can also email [email protected] to request immediate account suspension. For confidential support, reach out to a trusted friend, family member, or a mental health professional.
How do I contact cb99 customer support?
cb99 customer support is available 24/7 via live chat inside your account dashboard and by email at [email protected]. Live chat is the fastest route for urgent issues like missing deposits or withdrawal delays. Email is best for account documentation, KYC queries, or formal complaints. Support is available in English and response times average under 30 minutes for live chat.
Still Have Questions?
Our support team is available around the clock. Reach out via live chat or email, or jump straight into the games.