cb99 Privacy Policy

At cb99, your privacy is a fundamental priority. This Privacy Policy explains how cb99 collects, uses, stores, shares, and safeguards the personal information you provide when you use our online gaming platform, visit our website at cb99.one, or interact with any of our services. By creating an account or continuing to use cb99, you acknowledge that you have read and understood this policy in its entirety.

This policy applies to all users of cb99, including registered members and visitors browsing our platform from Bangladesh and other locations. We encourage you to read this document carefully. If you have any questions, our support team is available at [email protected].

Information We Collect

We collect personal information that you voluntarily provide to us, as well as data generated automatically through your use of our platform. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and government-issued ID details required for KYC verification.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: payment method details including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction records. We do not store full card numbers.
• Usage data: IP address, browser type, device identifiers, pages visited, session duration, game history, betting activity, and login timestamps.
• Communications: support messages, emails, and feedback you send to our team.

We collect only the minimum information necessary to provide our services safely and in compliance with responsible gaming standards. We do not collect sensitive political, religious, or biometric data beyond what KYC legally requires.

How We Use Your Information

cb99 uses your personal information strictly for legitimate operational purposes. We do not sell or rent your data to third parties for marketing. Specific uses include:

• Account management: creating and maintaining your cb99 player account, processing deposits and withdrawals via bKash or Nagad, and verifying your identity.
• Service delivery: enabling access to cricket betting, live casino, slots, and crash games, and personalising your gaming experience.
• Security and fraud prevention: detecting suspicious activity, preventing fraudulent transactions, and protecting the integrity of our platform.
• Legal compliance: fulfilling our obligations under applicable data protection regulations and responding to lawful requests from regulatory authorities.
• Customer support: responding to your queries, resolving disputes, and improving our services based on user feedback.

Data Sharing and Disclosure

cb99 does not sell, trade, or lease your personal information to unaffiliated third parties. We may share limited data with trusted partners only under the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate secure deposits and withdrawals.
• Technology and game providers: licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe that power our platform's gaming content.
• Legal authorities: when we are legally required to disclose information in response to a court order, government investigation, or applicable law.

In all cases, data recipients are required to handle your information under strict confidentiality obligations and are prohibited from using it for any secondary purpose.

Cookies and Tracking Technologies

cb99 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files placed on your device that help us recognise you on return visits, remember your preferences (such as language settings), analyse site traffic, and maintain session security. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).

You may adjust your browser settings to refuse or delete cookies at any time. However, disabling certain cookies may limit your access to some features of cb99, including game loading and account authentication. We do not use cookies to track your activity on websites outside of cb99.one.

Data Security

cb99 implements industry-standard SSL (Secure Socket Layer) encryption across our entire platform to protect data in transit between your device and our servers. Sensitive information — including payment data and identification documents — is encrypted both at rest and in transit. Access to personal data is restricted to authorised personnel only, and all staff with data access are subject to confidentiality agreements.

While we apply rigorous security measures, no online transmission is completely immune to risk. We urge all cb99 members to use strong, unique passwords, enable any available two-factor authentication, and immediately report any suspicious account activity to [email protected]. We will never ask you for your password by email or phone.

Data Retention

cb99 retains your personal information for as long as your account remains active or as required to fulfil the purposes described in this policy. When an account is closed, we may retain certain records for a defined period to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records and KYC documentation are typically retained for a minimum of five years in accordance with standard financial compliance requirements. After the applicable retention period has elapsed, data is securely deleted or anonymised.

Your Rights and Choices

cb99 respects your rights over your personal data. Depending on your jurisdiction and applicable data protection law, you may have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: request that inaccurate or incomplete personal data be updated or corrected.
• Deletion: request erasure of your personal data, subject to our legal and contractual obligations.
• Objection: object to certain types of data processing, including direct marketing communications.

To exercise any of these rights, please contact our team at [email protected] with your registered email address and a clear description of your request. We aim to respond to all valid data rights requests within 30 days.

Third-Party Services

Our platform integrates with third-party game providers, payment gateways, and analytics tools. Each of these partners operates under its own privacy framework. cb99 selects partners who meet high data protection standards; however, we cannot be held responsible for the privacy practices of external sites or services you access independently. Any link to an external resource is provided for convenience only, and we strongly recommend reviewing the privacy policies of third-party providers before sharing personal information with them.

Age Restriction and Children's Privacy

cb99 is strictly an adult gaming platform. Our services are available only to individuals aged 21 and above. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we discover or are notified that a minor has provided us with personal information, we will promptly delete that data from our systems. If you believe that a minor has registered on our platform, please contact us immediately at [email protected] so we can take appropriate action. Parents and guardians are encouraged to use parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

cb99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered members by email. Your continued use of cb99 following the posting of changes constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb99 handles your personal data, please reach out to our dedicated support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]